Capture and visualise processes
- Workshops with business teams and key users
- End-to-end flows such as order-to-cash, procure-to-pay and service
- Roles, SAP transactions and Fiori apps per step
- Tool-neutral, e.g. viflow, Signavio or Visio
SAP · PROCESSES · HANDBOOK
Make SAP processes visible.
Let your team find its own way.
I visualise your SAP processes and link every step to your own handbook. Employees see in their browser who does what in which transaction, and carry on without asking around.
SAP ECC and S/4HANA · SD, MM, CS · English, German, Chinese
Example
Order-to-Cash in the process portal
Pick a step to see what your employees would see.
Order-to-Cash · 1/5
Create sales order
- Role
- Sales back office
- SAP transaction
- VA01
- Handbook
- 2.1 · Enter order, check prices and delivery date
- Typical question answered here
- Which order type do I use for a sample shipment?
Order-to-Cash · 2/5
Create delivery
- Role
- Shipping
- SAP transaction
- VL01N
- Handbook
- 3.1 · Create delivery and start picking
- Typical question answered here
- Why is this item not relevant for delivery?
Order-to-Cash · 3/5
Post goods issue
- Role
- Warehouse
- SAP transaction
- VL02N
- Handbook
- 3.4 · Post goods issue, print delivery note
- Typical question answered here
- How do I handle a partial delivery?
Order-to-Cash · 4/5
Create invoice
- Role
- Billing
- SAP transaction
- VF01
- Handbook
- 4.2 · Invoices and credit memos
- Typical question answered here
- Why is the order still in the billing due list?
Order-to-Cash · 5/5
Post incoming payment
- Role
- Accounts receivable
- SAP transaction
- F-28
- Handbook
- 5.1 · Incoming payments and dunning
- Typical question answered here
- How do I post a partial payment?
Example only. Steps, transactions and chapters are tailored to your system and handbook.
The problem
Sound familiar?
Knowledge leaves with the colleague
A key user is sick, on holiday or quits, and suddenly nobody knows how a credit memo or a return order works. Orders pile up, customers wait.
New hires need months
Onboarding means “go and ask a colleague”. SAP errors only show up at invoicing or month-end close, when they are already expensive.
The handbook is a five-year-old PDF
Nobody finds it, nobody maintains it, and it no longer matches the system. Every audit, S/4HANA migration or staff change starts from zero.
Services
Three building blocks: self-service instead of asking
Link the handbook
- Every process step links to the right work instruction
- Click-by-click guides with screenshots from your system
- Company rules, forms and contacts
- Existing documents reviewed and reused
Process portal and hand-over
- Published in the browser, searchable by role and task
- Key-user training
- Maintenance concept so your team updates it
- Optional: AI search across processes and handbook
Who it's for
Who it's for
Mid-sized companies on SAP
When a few key users know everything and everyone else has to ask.
Before S/4HANA
If you don't know your current processes, you migrate the chaos with them.
Growth and turnover
When new colleagues must become productive fast without slowing the team.
Sites in China
When the plant in China runs the process differently from Germany, and nobody notices.
Approach
Four steps to your process portal
Free process check
30 minutes online: which processes cause the most trouble, and what documents exist already?
Pilot one process
One end-to-end process, for example order-to-cash, visualised and linked to the handbook.
Roll out
More processes by priority, published in the process portal.
Hand-over
Key-user training and a maintenance concept. Then your team runs it on its own.
Working together
Consulting and prices
Besides process visualisation I advise on SAP processes, process optimisation and IT projects: as a fixed-price package, on a time basis or as a monthly retainer.
Process check
30 minutes online: where it hurts and which step pays off first.
FreeFixed-price pilot
One end-to-end process, for example order-to-cash: workshops, process map, handbook with screenshots, portal and key-user training, in 3–4 weeks.
Fixed price on quoteTime-based consulting
SAP process consulting (SD, MM, CS), process optimisation, IT project management and PMO. Billed by actual hours, remote or on site.
Time-based, on requestMonthly retainer
A fixed contact with reserved capacity for process work, key-user questions and project steering. After a project also as a small upkeep package. Minimum 3 months.
Monthly fee on quoteAfter the free process check you get a concrete quote. Travel costs for on-site work at actual cost.
About
Lea Gong
I am an SAP consultant and IT project manager based in Leonberg near Stuttgart. I have worked on SAP processes in SD, MM and CS at companies including Volkswagen, Agilent Technologies, GEZE and Stuttgart Netze.
I have also taught German since 2014, so I write instructions that make sense to people without SAP background.
10+ years of project experienceIn Germany and China, several of them in SAP projects
GPM · PRINCE2 · PSM IProject management
TÜV RheinlandApplied AI Transformation Manager
MSc Business Intelligence & AnalyticsBusiness school in France
MBAChina
B.A. German studiesChina, with exchange at Leipzig University
Chinese · German C1 · English C1Working languages
Contact
Book a process check
Tell me briefly which SAP system and which processes are on your mind. I reply within two working days.
- leagong@outlook.com
- Lea Gong · SinoBridge AI Consulting
- Phone
- +49 177 5619819
- Location
- 71229 Leonberg